Exchange & Credit Note Policy

15-DAY EXCHANGE

We want you to be happy with your purchase. However, if you need to exchange a product, we offer a simple and transparent Exchange & Credit Note Policy, instead of refunds or returns.

Terms for Exchange:

• Orders are eligible for exchange within 15 days of delivery. Requests after this period will not be accepted.
• Once a product has been exchanged, it is not eligible for a second exchange.
• Please ensure you record an unboxing video at the time of opening the package, especially if there are any packaging defects. This helps us verify and process your request quickly.
• Products must be returned in unused, unwashed condition with all original tags and packaging intact.
• Items showing signs of wear, washing, or damage will not qualify for exchange or store credit.
• Flash Sale or Clearance Sale items are not eligible for exchange or refund.
• If the replacement product costs more, you will need to pay the difference. If it costs less, the balance will be credited to you as a Credit Note.

Store Credit (Credit Note)

• We do not offer monetary refunds. Instead, we issue a credit note equivalent to the value of your original order.
• This credit can be used to shop any item from our website and will be valid for 30 days from the date of issue.
• Store credit will be processed within 4-5 working days after the product reaches our warehouse and passes a quality check.
• The credit will be automatically added to your account and can be applied during checkout.

Reverse Pickup & Shipping

• Reverse pickups are available at an additional cost of ₹200, charged by our logistics partner. This is a mandatory logistics fee and must be paid by the customer to initiate the exchange process.
• The pickup may take up to 3-4 working days to complete.