Exchange & Credit Note Policy

7-DAY EXCHANGE

We want you to be happy with your purchase. However, if you need to exchange a product, we offer a simple and transparent Exchange & Credit Note Policy, instead of refunds or returns.

Terms for Exchange:

Orders are eligible for exchange within 7 days of delivery. Requests after this period will not be accepted.
Once a product has been exchanged, it is not eligible for a second exchange.
Please ensure you record an unboxing video at the time of opening the package, especially if there are any packaging defects. This helps us verify and process your request quickly.
Products must be returned in unused, unwashed condition with all original tags and packaging intact.
Items showing signs of wear, washing, or damage will not qualify for exchange or store credit.
Flash Sale or Clearance Sale items are not eligible for exchange or refund.
If the replacement product costs more, you will need to pay the difference. If it costs less, the balance will be credited to you as a Credit Note.

Store Credit (Credit Note)

We do not offer monetary refunds. Instead, we issue a credit note equivalent to the value of your original order.
This credit can be used to shop any item from our website and will be valid for 30 days from the date of issue.
Store credit will be processed within 4-5 working days after the product reaches our warehouse and passes a quality check.
The credit will be automatically added to your account and can be applied during checkout.

Reverse Pickup & Shipping

Reverse pickups are available at an additional cost of ₹200, charged by our logistics partner. This is a mandatory logistics fee and must be paid by the customer to initiate the exchange process.
The pickup may take up to 3-4 working days to complete.

7-DAY EXCHANGE

We want you to be happy with your purchase. However, if you need to exchange a product, we offer a simple and transparent Exchange & Credit Note Policy, instead of refunds or returns.

Terms for Exchange:

Orders are eligible for exchange within 7 days of delivery. Requests after this period will not be accepted.
Once a product has been exchanged, it is not eligible for a second exchange.
Please ensure you record an unboxing video at the time of opening the package, especially if there are any packaging defects. This helps us verify and process your request quickly.
Products must be returned in unused, unwashed condition with all original tags and packaging intact.
Items showing signs of wear, washing, or damage will not qualify for exchange or store credit.
Flash Sale or Clearance Sale items are not eligible for exchange or refund.
If the replacement product costs more, you will need to pay the difference. If it costs less, the balance will be credited to you as a Credit Note.

Store Credit (Credit Note)

We do not offer monetary refunds. Instead, we issue a credit note equivalent to the value of your original order.
This credit can be used to shop any item from our website and will be valid for 30 days from the date of issue.
Store credit will be processed within 4-5 working days after the product reaches our warehouse and passes a quality check.
The credit will be automatically added to your account and can be applied during checkout.

Reverse Pickup & Shipping

Reverse pickups are available at an additional cost of ₹200, charged by our logistics partner. This is a mandatory logistics fee and must be paid by the customer to initiate the exchange process.
The pickup may take up to 3-4 working days to complete.